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We have moved the FAQ into our Knowledge Base (KB) area.

Please click the relevant KB Article link for your question below.

1. Is internet access required to use the software?

KB Article

2. How many computers can the software be installed onto?

KB Article

3. My antivirus is detecting the software as malicious, what should I do?

KB Article

4. Can I still use my old software after upgrading to the current version?

KB Article

5. How do I determine whether I have the current version of software?

KB Article

6. I plan on upgrading my operating system, is the software compatible with Windows 10?

KB Article

7. Do you have software I can use with an old device?

KB Article

8. What are the new features and changes with your new software?

KB Article

9. How do I install the software onto a different computer?

KB Article

10. How do I install the software onto a second computer?

KB Article

11. If I install the software onto a second computer, can they both share the same database?

KB Article

12. How can I obtain a replacement CD with current software?

KB Article

13. What data is backed up when using the Backup utility?

KB Article

14. How do I back up my data to a USB flash/thumb drive?

KB Article

15. How often is the database backed up and where is the automatic back up saved?

KB Article

16. How do I restore my database back onto the computer?

KB Article

17. How do I transfer my database from one computer to another computer?

KB Article

18. Can client data be exported for analysis or marketing?

KB Article

19. Can I merge client data from two databases into a single database?

KB Article

20. How do I copy a Custom Library from one computer to another computer?

KB Article

21. I accidentally tested someone under the wrong client record, what can I do now?

KB Article

22. If I install a library update, will it change any of my custom libraries?

KB Article

23. How do I search the Virtual Library?

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24. Another person has more “Info” in their Virtual Library than I do. Can I get it too?

KB Article

25. Which Virtual Library updates should I install from your web site?

KB Article

26. MSA Professional is not showing the reading on the screen. What do I do?

KB Article

27. If the above steps do not work, please perform these additional steps:

KB Article

28. With a Vantage or BioScan I get a morph or device check message. What do I do?

KB Article

29. How do I turn the beep sound emitted during testing on or off?

KB Article

30. What does MBI and BRI mean in the Nutritional/BioRep module?

KB Article

31. Why is my report printing in black & White instead of color?

KB Article

32. How can I save a report to print later or email a report to my clients?

KB Article

33. How are hidden items in the library handled and what does the "D" and "H" symbols mean?

KB Article

 

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