We have moved the FAQ into our Knowledge Base (KB) area.
Please click the relevant KB Article link for your question below.
1. Is internet access required to use the software?
2. What is the link to the Knowledge Base (KB) area?
3. My antivirus is detecting the software as malicious, what should I do?
4. Can I still use my old software after upgrading to the current version?
5. How do I determine whether I have the current version of software?
6. I plan on upgrading my operating system, is the software compatible with Windows 10?
7. Do you have software I can use with an old device?
8. What are the new features and changes with your new software?
9. How do I install the software onto a different computer?
10. How do I install the software onto a second computer?
11. If I install the software onto a second computer, can they both share the same database?
12. How can I obtain a replacement CD with current software?
13. What data is backed up when using the Backup utility?
14. How do I back up my data to a USB flash/thumb drive?
15. How often is the database backed up and where is the automatic back up saved?
16. How do I restore my database back onto the computer?
17. How do I transfer my database from one computer to another computer?
18. Can client data be exported for analysis or marketing?
19. Can I merge client data from two databases into a single database?
20. How do I copy a Custom Library from one computer to another computer?
21. I accidentally tested someone under the wrong client record, what can I do now?
22. If I install a library update, will it change any of my custom libraries?
23. How do I search the Virtual Library?
24. Another person has more “Info” in their Virtual Library than I do. Can I get it too?
25. Which Virtual Library updates should I install from your web site?
26. MSA Professional is not showing the reading on the screen. What do I do?
27. If the above steps do not work, please perform these additional steps:
28. With a Vantage or BioScan I get a morph or device check message. What do I do?
29. How do I turn the beep sound emitted during testing on or off?
30. What does MBI and BRI mean in the Nutritional/BioRep module?
31. Why is my report printing in black & White instead of color?
32. How can I save a report to print later or email a report to my clients?
33. How are hidden items in the library handled and what does the "D" and "H" symbols mean?