FAQ – Software

1. Is internet access required to use the software?
Internet access is not required to open the software; however at regular intervals (generally monthly), the software will require internet access to verify authorized use of the software. Once the software is reauthorized it can be disconnected from the internet until the next authorization interval.

2. How many computers can the software be installed onto?
The software may be installed on a maximum of two computers per user license.

3. My antivirus is detecting the software as malicious, what should I do?
In an effort to remove malicious software current antivirus software takes an aggressive approach. Many mainstream antivirus suites interfere with our software both directly and more often indirectly. The best antivirus we have found that does not interfere with our software is Microsoft Security Essentials (for Win 7) or Windows Defender (Win8, Win8.1 and Win10). Window Defender is built into Win8 and Win10 Operating Systems. To activate Windows Defender, all other antivirus must be uninstalled.

4. Can I still use my old software after upgrading to the current version?
Desktop and Start Menu links to earlier software versions will be removed when upgrading software.

5. How do I determine whether I have the current version of software?
The home page of our web site ( www.ihtbio.com ) includes a “Support ” menu containing software version information.

6. I plan on upgrading my operating system, is the software compatible with Windows 10?
Yes, the current version (see question above) of our software is compatible with Windows 10. We recommend backing up your database as a precaution.

7. Do you have software I can use with an old device?
Our software is compatible with many older devices like the MSAS Professional, BEST, MSA/21, InSite, Listen, etc. Please contact us to determine compatibility.

8. What are the new features and changes with your new software?
The home page of our web site ( www.ihtbio.com ) includes a “Support ” menu containing software version information.

9. How do I install the software onto a different computer?
Please contact us to obtain a link for current version(s) of the software.

10. How do I install the software onto a second computer?
Please contact us to obtain an additional serial number for software authorization.

11. If I install the software onto a second computer, can they both share the same database?
We offer a NetworkMSA product for sharing a BioScanMSA database. The computers sharing the database must be physically located in the same office. NetworkMSA currently cannot be used to share databases between two offices. We currently do not offer a networking product for sharing a BioScanSRT database.

12. How can I obtain a replacement CD with current software?
Please contact us to obtain a replacement CD of the software.

13. What data is backed up when using the Backup utility?
The main database is backed up. This includes customer information, customer visits with point readings and current holds, the virtual library, the custom library, and custom point lists. Settings configured under the Tools menu are not backed up. Custom IHT BioRep data is not backed up. These elements will need to be reconfigured if the database is restored onto another computer.

14. How do I back up my data to a USB flash/thumb drive?
1.    From Windows click [Start Button], All-Programs or All-Apps, MSA or BioScan or SRT, Backup
2.    This will start the Database Backup Wizard.
3.    After reading the welcome screen, click the [Next] button.
4.    Click the [Select backup database] button
5.    At the top of the file browsing window select a destination to save the backup to such as a USB Flash drive.
6.    Type in a filename. We recommend including today’s date for easy identification later.
7.    Click the [Save] button in the lower right corner.
8.    Click the [Next] button, the program will now backup the database which may take several minutes
9.    When the backup process is complete, click the [Finish] button.

15. How often is the database backed up and where is the automatic back up saved?
Every day the software is opened and closed down a message will appear asking whether to back up the database now or later. Eventually the backup process will be mandatory if the delay option is chosen over several days. The automatic backups are stored in the C:\MedProducts Backup\ folder on the same hard drive as where the software is installed. An additional backup location may be configured within the software under the Tools menu, MSA Settings. Options tab.

16. How do I restore my database back onto the computer?
1. If the back-up data is on a USB Flash drive, then insert the USB Flash Drive into an available port on the computer.
2. From Windows click [Start Button], All-Programs or All-Apps, MSA or BioScan or SRT, Restore
3. This will start the Database Restore Wizard.
4. After reading the welcome screen, click the Next button.
5. Click the [Select backed up database] button
6. At the top of the file browsing window select the source location of the backed up database
7. Click on the file name of the backed up database in the middle of the file browser.
8. Click the [Open] button in the lower right corner.
9. Click the [Next] button, you will be asked whether to overwrite the existing database with the restored database.
10. If you answer [Yes] the restore process will proceed, this may take several minutes
11. When completed, click the [Finish] button and the Restore program will close.

17. How do I transfer my database from one computer to another computer?
On the old computer please refer to question above “How do I back up my data to a USB flash/thumb drive?”
On the new computer please refer to question above “How do I restore my database back onto the computer?”

18. Can client data be exported for analysis or marketing?
The client data is stored in a proprietary database system and cannot be exported into another format.

19. Can I merge client data from two databases into a single database?
Client data cannot be merged between two databases.

20. How do I copy a Custom Library from one computer to another computer?
A custom library can be exported from one computer and imported back into another computer using this process:
1.  From Windows click [Start Button], All-Programs or All-Apps, MSA or BioScan or SRT, Custom Library Editor
2.  Select the custom library to be exported from the right side of the program.
3.  At the top of the program click the Custom Library menu, Export
4.  At the top of the file browsing window select a destination to save the custom library to such as a USB Flash drive.
5.  Type in or update the filename. We recommend including today’s date for easy identification later.
6.  Click the [Save] button in the lower right corner.
7.  If it was saved to a USB Flash drive, then insert the USB Flash Drive into an available port on the other computer.
7.  On the other computer click [Start Button], All-Programs or All-Apps, MSA or BioScan or SRT, Custom Library Editor
8.  At the top of the program click the Custom Library menu, Import, Library
9.  At the top of the file browsing window select the source location of the custom library.
10.  Click on the filename of the custom library file in the middle of the file browser.
11.  Click the [Open] button in the lower right corner.
12.  The import process will proceed; this may take several minutes.

21. I accidentally tested someone under the wrong client record, what can I do now?
Data cannot be transferred from one client’s record into another client’s record in the database. In order to reduce confusion in the future it is recommended to print out a copy of the testing results and then use the Delete menu option under the Visit menu in the software.

22. If I install a library update, will it change any of my custom libraries?
Virtual Library update patches will not affect custom libraries.  However as a precautionary step it is always a good idea to back up your database before installing any software patch regardless if it is for software from IHT or otherwise.

23. How do I search the Virtual Library?
1.  Click the [Find] button at the top of the software or use the CTRL+F hotkey.
2.  Type in a partial item name (i.e. “app” instead of “apple”) into the Text to Find field.
3.  Modify the search options, if desired.  We recommend enabling “Partial match” with “Match case” unchecked.
4.  Click the [Find] button.
5.  Click an item from the search results and then use the CTRL+G hotkey.
6.  The program will (G)oto the subfolder where the selected item is located.

24. Another person has more “Info” in their Virtual Library than I do. Can I get it too?
We have the full information library available on our website. Please install all “Info” library patches from our Virtual Library Updates web page.]

25. Which Virtual Library updates should I install from your web site?
Selecting which Virtual Library Update to install is a personal preference and in most cases includes only those products lines that you use in your practice. As a general rule, library patches should be installed from the oldest to newest starting from the date you purchased your equipment.

26. MSA Professional is not showing the reading on the screen. What do I do?
If error messages like “Unable to open communication port”, “Bad Trigger Handle”, or a “Device Check” occur then try this procedure:
1.  This usually due to mismatched COM port settings between a USB/Serial adapter and MSA Setting.
a.  Win 7 – Click [Start] button, right-click [Computer], choose the Manage menu option, and then click Device Manager.
b.  Win 8/Win 10 – Right-click [Start] button, [Device Manager] or [Computer Management], and then Device Manager
2.  Click the [+] or arrow next to the category “Ports (COM & LPT)” to expand it.
3.  Make a note of the devices listed in this category, specifically the COM number (i.e. “COM 3”).
4.  Within the BioScan software click the Tools menu at the top of the screen and select the Settings menu option.
5.  Switch to the Box Controls tab at the top of the Settings window.
6.  In the Settings window change the Serial Port or Com Port number to match the number obtained in Step 3 above.
7.  Click the [OK] button in in the bottom right corner of the Settings screen.

27. If the above steps do not work, please perform these additional steps:
1.  Within the BioScan software click the Tools menu at the top of the screen and select the Settings menu option.
2.  Switch to the Options tab at the top of the Settings window.
3.  Place a check next to the option “Disable probe switch”.
4.  Click the [OK] button in in the bottom right corner of the Settings screen.

28. With a Vantage or BioScan I get a morph or device check message. What do I do?
If error messages like “Morph Load Failed” error or “Device Check” message appears when opening software then check if the hardware box is turned on, and plugged into a USB port. Also check if USB software is installed.

Try this procedure:
1.    Toggle the on/off switch in the back right corner of the unit to the “I” position to power the unit on.
2.    Plug one end of a USB cable in the back of the unit and plug the other end of the USB cable into the computer.
3.    Install the USB software in Windows by clicking [Start], All-Programs or All-Apps, MSA or SRT, USB Driver Install.

29. How do I turn the beep sound emitted during testing on or off?
This sound is played by the computer when speakers are attached and turned on. In the lower right corner of the computer screen is a volume control which can be adjusted and/or muted. If the volume control icon is not visible the same settings can be accessed via Sound icon in Windows control panel.

30. What does MBI and BRI mean in the Nutritional/BioRep module?
The Meridian Balance Index (MBI) calculates the patient’s individual AcuPoint readings against optimal conductance and standard deviations for these points. Related AcuPoints are then mathematically evaluated and compiled into meridian formulas. The higher the MBI number, the closer the patient is to ‘optimal’ overall meridian balance. MBI is readings based. The highest possible score is 1000.

The Bio-Response Index (BRI) calculates the number of boxes that are flagged, or colored, on the Nutritional
Chart. Each box has a weighted value. The most upper-left box will represent the lowest weighting. The
highest weighting will be the represented by the lowest-right box. The BRI score will be lower if many
boxes are flagged. BRI is cell based. The highest possible score is 1000.

Many practitioners will use both the MBI and BRI formulas to track progress from one visit to another. Although important, these numbers should not be the only indicator of progress. Be sure to identify changes in AcuPoint readings and organ system phases from visit to visit as well.

31. Why is my report printing in black & White instead of color?
It is strongly recommended that each client receives a color printout of their report. In situations where a color printer is not available, place a checkmark next to the B&W option in the reports screen. Stressed, Normal or Weakened readings will be differentiated by a unique series of diagonal lines. To revert back to color reports, uncheck the B&W option in the reports screen. If the B&W option in our software is unchecked and your printer is still printing in a black and white grey scale, then check your printer driver software as it may be switched to a black and white mode.

32. How can I save a report to print later or email a report to my clients?
A report can be saved to a PDF file with the installation of a PDF printer such as PDF24 . After installing a PDF printer, within the software use the [Print Preview] button and then click the printer icon with the blue wrench at the top of the preview screen.  Select the PDF printer and then at the top of the preview screen use the printer icon without the blue wrench to output that report to the selected printer.