1. Is the BioScan software compatible with 64-bit computers?
BioScan software(s) is designed with 64-Bit Operating Systems in mind. It is compatible with Windows 7, Windows 8 and 8.1, and Windows 10. Future implementations of the BioScan Software(s) will be developed to ensure continued compatibility with future versions of Microsoft Windows.
2. Which antivirus software should I use with BioScan?
Current antivirus in an effort to remove malicious software take an aggressive approach in doing so. Most mainstream antivirus suites interfere with our software both directly and more often indirectly. The only antivirus we have found that does not interfere with BioScan software(s) is Microsoft Security Essentials (for Win 7) or Windows Defender (Win8, Win8.1 and Win10). Window Defender is built into Win8 and Win10 Operating Systems. To activate Windows Defender, all other antivirus must be uninstalled.
3. Does the BioScan software run on Apple computers?
BioScan software(s) is designed and developed for the Microsoft Windows Operating System. it requires a native installation of Windows to work. With the coming of Apple to use an Intel Processor it is now possible, through use of Boot Camp, to install a native copy of Microsoft Windows on an Apple computer. The software does not work with the OSX Operating System commonly found on Apple computers. It also does not work with Windows running on the Parallels Virtual Machine provided on the OSX Operating System. This is because, despite running on Windows, it still has to communicate with the hardware through the OSX Operating System. Currently, there are no OSX compatible drivers that will allow the device to communicate with the OSX Operating system or other Apple Computer Operating Systems.
4. Which make and model computer do you recommend?
We do not recommend a specific computer. As long as the computer satisfies the minimum requirements (See below: “What are the computer speed, memory, and storage requirements to use BioScan?” performance of BioScan software(s) should be satisfactory.
5. Can I use other software on the same computer as BioScan?
IHT requires the computer running our software to be dedicated to only the use of the IHT device. You are the owner of your computer and you may do as you wish, but may run the risk of conflicts when other software is installed. Some applications also use the same Interbase database system as BioScan software(s). In those cases, the other software might supersede our software and cause database issues. Some applications are also known to take exclusive control of resources such as USB or COM Ports used to communicate with an IHT device. Use of your computer for other tasks increases your risk of getting a virus or other malicious programs despite having antivirus installed on the computer.
6. Is the BioScan software compatible with touch screens?
BioScan is not designed with touch screens in mind but they do respond (with limited functionality) to touch screen activity.
7. What are the computer speed, memory, and storage requirements to use BioScan?
IHT supplies a Minimum Computer Requirements list [which can be found here]. Most modern computers running a current version of Microsoft Windows would be considered more than enough to meet those requirements. Computers with an Intel i3, i5, and i7 or equivalent processors have been found to be the most reliable with handling our software and device. It is strongly recommended that you avoid buying pocket-size computers such as net books and tablets as they either have a screen resolution that is too small or do not have the required external ports needed to connect to your device. If you are interested in using a tablet we have found the Microsoft Surface works well.
8. Which versions of Microsoft Windows is BioScan compatible with?
BioScan software(s) are compatible with Windows 7, Windows 8 and 8.1, and Windows 10. We do not recommend using the software with Windows XP or any Windows Operating System not currently supported by Microsoft.
9. What sleep settings in Microsoft Windows is BioScan compatible with?
If the computer goes into a sleep mode (sometimes referred to as hibernate) while the software is open, communications between the computer and the BioScan unit will be lost and may result in error messages during use. Please perform the following steps to configure the sleep settings on your computer.